Currently includes Tabernus E800 (FC10), 2U (FC10) and EE LAN.


1. Start the software, then click on Help > Request New License.



Figure 1: Request License from Server


2. A text file is created on the desktop called LicRequest.txt.


Figure 2: License Request File Created


3. Insert a USB key and copy the LicRequest.txt file to the key. You can simply drag the LicRequest.txt file to the USB key icon on the desktop to copy it to the key.


4. Safely remove the USB key by right-clicking on the key's icon and selecting Unmount Volume or Safely Remove Hardware.


Figure 3: Safely Remove USB Key



5. On an internet connected PC, go to the Customer Portal at customer.tabernus.com and enter your login details.


6. Once logged in, select Request License (not Request License by Key).


Figure 4: Select Request License


7. Insert your USB Key with the License Request file on into the PC.


8. Click on Choose File and navigate to the License Request file on the USB key.


Figure 5: License Details Dialog


9. Enter the quantity of licences you require.


10. Select a software version - choose the version you are licensing to ensure that your records remain accurate.


11. Enter a memo if you wish: which server/which employee etc.


Figure 6: License Quantity Check


12. Ensure the quantity is correct and click OK. An Updated License message will appear.


Figure 7: Successful Download Message


13. Right-click the Updated License hyperlink and select Save Link As.


Figure 8: Download Update License File



14. Rename the Update License File by selecting the numbers and underscore and press Backspace. Note: It is important that the Update License file is renamed: remove all of the numbers AND the underscore as shown below.


Figure 9: Rename the Update License File



15. Save the renamed file to your memory key location.


Figure 10: Save to Memory Key


16. On your memory key you now have two files as shown below.


Figure 11: Both Required License Files


17. Take your memory key back to your Tabernus server machine and copy the Update License file to the desktop: you can drag the UpdateLicense.txt file from the USB key to the desktop.


Figure 12: License Text Files on Desktop


18. Click on Help > Load New License.


Figure 13: Load New License


19. You should receive the successful licensing message, as shown below.


Figure 14: Successful Licensing


20. Delete the LicRequest.txt files from the desktop (Move to Trash).




Possible Error Conditions


1. The most common error with file based licensing is probably the U/RN Error. This usually occurs when another license request file is generated after the primary file has been uploaded to the server.


Figure 15: U/RN Error Message


2. Follow these instructions to resolve this issue:

  • Contact Tabernus Support/go to support.tabernus.com and create a Support Ticket.
  • Delete ALL LicRequest.txt and UpdateLicense.txt files from the desktop and USB drive.
  • Empty the trash bin.
  • Generate another licence request file, copy to USB drive and keep a copy on the desktop.
  • Upload the UpdateLicence.txt file to the Customer Portal.
  • Download the UpdateLicense.txt file.
  • Copy the UpdateLicense.txt file to the desktop.
  • Update license count.
  • Tabernus will reimburse any licenses lost through this error.


3. After each licensing procedure, ensure you delete the old license files from the desktop. If you do not, the next time you attempt to put a license request on to the desktop you will receive the following message:


Figure 16: Duplicate License File




To download this information, please click on the link attached.