This article will detail how to process iPhone devices in Tabernus EE Mobile when these devices contain an active customer passcode.
-Please ensure your device has at least a 10-15% charge
-Power the iPhone down
-Launch the EE Mobile Software
-Connect the passcode protected device and hold down the home button
-This will allow the iPhone device to process within the software
-Allow the device to complete the reset and erasure
*Note: If the correct firmware has not been downloaded, this erasure will be marked as a Fail (no license deducted) . Please ensure that the correct firmware has been downloaded by either
1) connecting a non-passcode protected device, or
2) allowing the firmware to download by connecting a passcode device and allowing the device to fail. Even with a fail status, please do not disrupt the iPhone until the firmware download has been complete.