Enterprise Erase Mobile

Can I number the USB ports and can I reset USB port numbers?
The USB ports can be renumbered via the Port number option within the software.
Fri, 27 Feb, 2015 at 9:24 AM
Can I clear the GUI of any erased phones?
The GUI cannot be cleared with a button, simply close down the software and restart. To remove a completed device, simply unplug it.
Mon, 1 Sep, 2014 at 6:24 AM
Do I need an OS? If so, which one?
No OS is required. Tabernus EE Mobile comes bundled with its own Linux based OS.
Mon, 1 Sep, 2014 at 6:24 AM
Do I require a constant internet connection?
To erase iOS devices a constant internet connection is required. An internet connection is not required for Android; however Tabernus utilises a support t...
Mon, 1 Sep, 2014 at 6:25 AM
Do I need to deactivate my antivirus software or firewall?
The Tabernus host needs access to the internet. You may need credentials from your company to allow this to happen, however this is outside of Tabernus su...
Mon, 1 Sep, 2014 at 6:25 AM
Is USB debugging mode required for Androids?
Due to Tabernus needing to apply the application, the software needs to be in USB debugging mode to speak directly to the device.
Mon, 1 Sep, 2014 at 6:26 AM
Why is the software not recognising my Android phone when it is in debug mode?
Check the OS of the phone. It may be Android 2.2 or below, in which case is not supported.
Mon, 1 Sep, 2014 at 6:26 AM
Can Android/IOS 4 digit pins be bypassed?
Yes. A manual factory reset is required before processing with Tabernus. This is normally achieved by turning on the phone while holding a combination of ...
Mon, 1 Sep, 2014 at 6:26 AM
Will the software erase an IOS phone connected by an activation lock or Find my iPhone?
Activation Lock is a feature of Find My iPhone that is built in to iOS 7. It's designed to prevent reactivation of lost or stolen iOS devices by requiri...
Fri, 27 Feb, 2015 at 9:02 AM
Can my current EE ARRAY/EE LAN licenses be used for EE mobile?
Yes, if you have a current balance you are able to withdraw licenses from your account to EE Mobile without penalty.
Fri, 27 Feb, 2015 at 9:25 AM