Enterprise Erase Mobile

Will the phone need to be fully charged?
No, but it should have a sufficient charge to make it through our app being applied, erasure happening and a restore. A minimum 10 minute charge of th...
Fri, 27 Feb, 2015 at 8:47 AM
Will the phone charge whilst erasing?
The phone may only charge on start-up and during initialisation depending on the model of phone and USB hub being used. We recommend that mobile devices a...
Mon, 1 Sep, 2014 at 6:19 AM
Is the manual available in the Help files?
Yes, you can open it by going to Help, and then Manual in the software GUI.
Mon, 1 Sep, 2014 at 8:17 AM
How many touches are required for an Android phone?
The amount of touches required depends on the OS version, but will be between two and five key presses.
Fri, 29 Aug, 2014 at 6:09 AM
How many touches are required for an iPhone?
As long as the device is switched on, no touches are required for an iPhone.
Fri, 29 Aug, 2014 at 6:08 AM
Will licenses only be decremented upon a successful wipe?
No, licenses are decremented for both failures and successes.
Mon, 1 Sep, 2014 at 6:19 AM
If a phone is erased twice, how many licenses will be decremented?
If a phone is reconnected, a new license will be consumed.
Mon, 1 Sep, 2014 at 6:20 AM
Can I mix and match devices?
Yes, the software supports both Android, Blackberry and iOS concurrently.
Fri, 27 Feb, 2015 at 9:23 AM
Can I remove/replace a device whilst it is erasing?
Yes, however this is not recommended, nor supported. Once the erasure process has started, it could be removed from the software. However, there will not ...
Mon, 1 Sep, 2014 at 6:22 AM
Can I hot swap a device if one phone finishes before the rest?
Yes, the software fully supports hot swap because the application runs as a server, allowing continuous erasure. Whatever the device, the system will comple...
Mon, 1 Sep, 2014 at 6:22 AM